Return and Refund Policy
We want you to be happy with your purchase. If something is not right, we are here to help.
Returns
You have 45 days from the date you receive your order to request a return.
To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging. Items that show signs of wear, use, or damage may not be eligible for a return.
To start a return, please contact us at [your support email] with your order number and reason for the return. Once your return is approved, you will receive instructions on how and where to send your item.
Customers are responsible for return shipping costs unless the item arrived damaged or defective.
Non Returnable Items
Certain items cannot be returned, including but not limited to:
• Gift cards
• Final sale or clearance items
• Personalized or custom made products
• Digital products or downloadable items
If you are unsure whether your item qualifies, please contact us before starting a return.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 7 days of delivery. Include your order number and clear photos of the issue so we can resolve it as quickly as possible.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5 to 10 business days. Please note that original shipping charges are nonrefundable.
Exchanges
We do not offer direct exchanges. If you need a different item, please return the original item and place a new order.
Late or Missing Refunds
If you have not received a refund after 15 business days, please check with your bank or credit card company first. If the issue continues, please contact us and we will assist you.
Contact Us
If you have any questions about returns or refunds, please contact us at:
Support@dosiaglow.com
